Pothole Description/Schedule of Service You can request pothole filling services by calling the Mayor's Citywide Call Center at 311 or completing a service request online using the District government's Service Request Center. Indicate the pothole location (i.e. address, intersection) and describe the severity of the pothole problem (i.e. depth, width, number of potholes in one location). A service request will be put into the tracking system, and the resident will receive a service request number. Scheduled Response Time Resolution — 3 days (72 hours) Further Action DDOT's standard is to repair potholes within 3 business days (72 hours) of the time they are reported. Call the Mayor's Hotline at (202) 727-2980 if the pothole hasn't been repaired by the specified date of completion. Please reference your service request number.